Natural Heritage Citronella Oil 30mL

Refund Policy

We value your satisfaction and aim to provide a seamless shopping experience. Please read our refund policy carefully to understand the terms under which refunds are processed:

1. Eligibility for Refunds
   
   Refunds are available for unused and undamaged items returned within 7 days of purchase. Items must be in their original packaging, including all accessories, manuals, and proof of purchase (receipt or invoice).

2. Non-Refundable Items
   
   Certain items are non-refundable, including:

   • Digital products or services once delivered.
   • Perishable goods or items marked as final sale.
   • Custom or personalized products.

3. Defective or Incorrect Items
   
   If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.

4. Refund Process
   
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7-10 business days.

5. Return Shipping
   
   Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

6. Contact Us
   
   For any questions or to initiate a refund request, please contact our support team.